A CONCEPT OF ORGANISATION OF INFORMATION SYSTEM OF TECHNICAL SUPPORT
Keywords:
HelpDesk, higher education establishments management, informatization, users support system, web- services, work process automation
Abstract
An approach to the organization of the technical support in the establishments of higher education with the help of a special information system is regarded in the article. The problems, which will be solved with the support system, are revealed. The most famous open-source systems that use the service-oriented architecture are examined. Advantages and disadvantages of the system are shown.
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